Troubleshooting Zowe CLI

Problem

Zowe™ CLI is experiencing a problem. You need to collect information that will help you resolve the issue.

Environment

These instructions apply to Zowe CLI installed on Windows, Mac OS X, and Linux systems as a standalone installation via a Zowe download or an NPM registry.

Before reaching out for support

  1. Is there already a GitHub issue (open or closed) that covers the problem? Check CLI Issues.
  2. Review the current list of Known issues in documentation. Also try searching using the Zowe Docs search bar.

Resolving the problem

Collect the following information to help diagnose the issue:

  • Zowe CLI version installed.
  • List of plug-ins installed and their version numbers.
  • Node.js and NPM versions installed.
  • List of environment variables in use.

For instructions on how to collect the information, see Gathering information for Zowe CLI.

The following information is also useful to collect:

  • If you are experiencing HTTP errors, see z/OSMF troubleshooting for information to collect.
  • Is the CLI part of another Node application, such as VSCode, or is it a general installation?
  • Which operating system version are you running on?
  • What shell/terminal are you using (bash, cmd, powershell, etc...)?
  • Which queue managers are you trying to administer, and on what systems are they located?
  • Are the relevant API endpoints online and valid?