# Troubleshooting Zowe Explorer

As a Zowe Explorer user, you may encounter problems with how the VS Code extension functions. This article presents known Zowe Explorer issues and their solutions.

# Before reaching out for support

  1. Is there already a GitHub issue (open or closed) that covers the problem? Check Zowe Explorer Issues (opens new window).
  2. Review the current list of Known issues in documentation. Also, try searching using the Zowe Docs search bar.
  3. Collect the following information to help diagnose the issue:
  • Zowe Explorer and VS Code version installed.

  • Node.js and NPM versions installed.

  • Whether you have Zowe CLI and the Secure Credential Store Zowe CLI plug-in installed.

  • Your operating system.

  • Zowe Logs.

    Usually, can be found in C:\Users\userID\.zowe\zowe\logs.

Use the Slack channel (opens new window) to reach the Zowe Explorer community for assistance.