# Troubleshooting Zowe Explorer
As a Zowe Explorer user, you may encounter problems with how the VS Code extension functions. This article presents known Zowe Explorer issues and their solutions.
# Before reaching out for support
- Is there already a GitHub issue (open or closed) that covers the problem? Check Zowe Explorer Issues (opens new window).
- Review the current list of Known issues in documentation. Also, try searching using the Zowe Docs search bar.
- Collect the following information to help diagnose the issue:
Zowe Explorer and VS Code version installed.
Node.js and NPM versions installed.
Whether you have Zowe CLI and the Secure Credential Store Zowe CLI plug-in installed.
Your operating system.
Usually, can be found in
Use the Slack channel (opens new window) to reach the Zowe Explorer community for assistance.