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Gathering information to troubleshoot Zowe Application Framework

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Gathering information to troubleshoot Zowe Application Framework

Gather the following information to troubleshoot Zowe™ Application Framework issues:

z/OS release level​

To find the z/OS release level, issue the following command in SDSF:

/D IPLINFO

Check the output for the release level, for example:

RELEASE z/OS 02.02.00

Zowe version and release level​

  cd <zowe-installation-directory>
  cat manifest.json

Output:

Displays zowe version

  {
    "name": "Zowe",
    "version": "1.2.0",
    "description": "Zowe is an open source project created to host technologies that benefit the Z platform from all members of the Z community (Integrated Software Vendors, System Integrators and z/OS consumers). Zowe, like Mac or Windows, comes with a set of APIs and OS capabilities that applications build on and also includes some applications out of the box. Zowe offers modern interfaces to interact with z/OS and allows you to work with z/OS in a way that is similar to what you experience on cloud platforms today. You can use these interfaces as delivered or through plug-ins and extensions that are created by clients or third-party vendors.",
    "license": "EPL-2.0",
    "homepage": "https://zowe.org",
    "build": {
      "branch": "master",
      "number": 685,
      "commitHash": "63efa85df629db474197ec8481db50021e8fdd65",
      "timestamp": "1556733977010"
    }
  }

Log output from the Zowe Application Server​

There are two major components of Zowe application server: ZLUX and ZSS. They log to different files.

The default location for logs for both zlux and zss is folder $INSTANCE_DIR/logs, but can customize the log locations by using environment variables in $INSTANCE_DIR/instance.env

cat $INSTANCE_DIR/instance.env | grep ZLUX_NODE_LOG_DIR 
cat $INSTANCE_DIR/instance.env | grep ZSS_LOG_DIR

Read more about controlling the log location here.

# navigate to zowe instance logs folder
cd <zowe-instance-folder>/logs

# or if customized, navigate to the environment variable path
cd $ZLUX_NODE_LOG_DIR

# list file by most recent first
ls -lt

Output:

List of files by most recent timestamp for both app-server as well ZSS.

appServer-<yyyy-mm-dd-hh-mm>.log
zssServer-<yyyy-mm-dd-hh-mm>.log

Error message codes​

It is advisable to look into log files for capturing error codes. Warning messages contain the word "WARN", and errors contain "CRITICAL"

Javascript console output​

When the web UI such as the Zowe Desktop or Apps inside it have an issue, the root problem may originate from either server-side or browser-side behavior. In addition to the server logs, the browser logs should be gathered. They can be accessed by opening a browser's web developer toolkit. Most browsers allow this via pressing F12.

Read more about it here.

Screen captures​

If possible, add a screen capture of the issue.

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