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Version: v1.28.x LTS

Troubleshooting

Troubleshooting

To isolate and resolve Zowe™ problems, you can use the troubleshooting and support information.

Known problems and solutions#

Some common problems with Zowe are documented, along with their solutions or workarounds. If you have a problem with Zowe installation and components, review the problem-solution topics to determine whether a solution is available to the problem that you are experiencing.

You can also find error messages and codes, must-gathers, and information about how to get community support in these topics.

Collecting data for Zowe problems#

Sometimes you cannot solve a problem by troubleshooting the symptoms. In such cases, you must collect diagnostic data. To collect diagnostic data about Zowe, see Capturing diagnostics to assist problem determination.

Verifying a Zowe release's integrity#

Following a successful install of a Zowe release, the Zowe runtime directory should contain the code needed to launch and run Zowe. If the contents of the Zowe runtime directory have been modified then this may result in unpredictable behavior. To assist with this Zowe provides the ability to validate the integrity of a Zowe runtime directory, see Verify Zowe runtime directory

Understanding the Zowe release#

Knowing which version of Zowe you are running might help you isolate the problem. Also, the Zowe community who helps you will need to know this information. For more information, see Understanding the Zowe release.